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Customers can face various challenges when a product lacks good documentation. The absence of clear, comprehensive, and user-friendly documentation can negatively impact the customer experience and lead to the following difficulties:

• Difficulty in Understanding and Setup: Customers may struggle to understand how to set up and use the product effectively without proper documentation.
• Increased Support Requests: Insufficient documentation often leads to an influx of customer support inquiries.
• Difficulty in Updates and Upgrades: It may be challenging for customers to adapt to the latest version smoothly without proper documentation on updates and new features.
• Limited Productivity: In the case of software or tools, users may not be able to take advantage of all the features and functionalities.